Sharon Pothan

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Vytality Health · iOS Mobile App

Bringing a co-caring social health community together

A 16-day UX sprint to design the MVP of a social community app connecting caregivers and care-receivers through shared goals, tasks, and authentic support.

Vytality Health app
Company Vytality Health
Timeline 16 days · December 2018 MVP
Platform iOS Mobile App
Role UX Designer & Researcher and Project Manager
Team UX Designers, Lead UX Designer, CEO, Developer
Tools Pen, Markers, Paper, Whiteboard, Sticky notes, SurveyMonkey, Sketch, InVision, Licecap, Trello

At its core, Vytality Health is a "co-caring" social community app that provides reliable, authentic support while improving well-being and positive healthy social behaviors.

Users post a goal, task, mood, or wisdom note that appears on friends' timelines — encouraging engagement, creating a sense of belonging, and providing emotional and physical support. Every post type brings a unique experience: posting a goal publicly lets the trusted social community provide accountability, while privacy controls give users full control.

Design Challenges

Vytality Health gave us three core challenges:

Conduct user validation research
Build the foundation for how people support their own and others' goals
Design for two distinct user types: Caregivers and Care-receivers

Final Designs

The final visual composition covered four core flows: Onboarding, Home/Feed, Create a Post, and Connections/Messaging.

Vytality final app screens

Style Guide

The visual identity used Dancing Script for display headings and SF Compact Display for body copy, paired with a sky blue primary color that conveyed health, trust, and warmth.

Vytality style guide

Who are the competitors?

To understand the existing landscape of caring apps, we analyzed four direct competitors — Lotsa Helping Hands, Carely, Kinto, and Caregivers in the Community — alongside social apps like Instagram, Facebook, OkCupid, and Rover.

Gaps in caring apps
  • Most apps focus on medications and daily health tracking, not community support
  • Most common features: profile, contact management, closed group management, commenting, task management
  • Community engagement in this space is largely missing
  • Gamification is rarely used — a big opportunity to drive engagement
Opportunities from social apps
  • Newsfeed with images, statuses, and quotes keeps users returning
  • Explore function that surfaces posts and profiles of interest
  • An engaging home feed is critical to user retention
  • Users value sharing but want privacy controls too
Feature Lotsa Helping Hands Carely Kinto Caregivers in Community
User profiles
Contact management
Closed group management
Task management
Commenting
Health / medication tracking
Social community feed
Explore / discovery
Gamification
Privacy controls

User Interviews & Findings

Our client provided an initial contact list, but the target user type was too broad. After conducting 13 in-depth user interviews and 7 surveys (collecting both quantitative and qualitative data), we identified two distinct target user categories: Caregivers and Care-receivers.

"I'd love emotional support from others whether they're friends or strangers — when I'm feeling sick, emotional support is 100% helpful."

— User interview participant

After affinity mapping, we uncovered clear patterns around pain points, challenges, and delights. The survey data confirmed the demand for a community-driven care platform:

97%
Comfortable with technology
80%
Reach out to family & friends for help and support
54%
Reach out to people outside their personal network
94%
Feel positive and connected through words of encouragement
74%
Achieve goals faster by sharing them with others
Affinity mapping session photo
What caregivers are saying
What care-receivers are saying

They don't like asking for help

Caregiver

I'm worried about their safety

Caregiver

We make appointments ahead of time

Caregiver

I have no energy somedays

Caregiver

I'd love to find a Facebook group where I can offer my help to others

Caregiver

I don't feel comfortable asking for help from my friends

Care-receiver

Usually I can take care of myself

Care-receiver

My community keeps me better

Care-receiver

My goal is to become healthier and lower my blood pressure

Care-receiver

I'm grateful for my family for taking care of me

Care-receiver

Personas

I created three personas from our research — each a direct reflection of the real users we interviewed. The unique stories grounded our design decisions throughout the project.

1 Henry Primary persona · Caregiver
Retired software trainer, volunteers at his hospital, passionate about helping others
2 Omari Care-receiver
Retired businessman with Parkinson's — wants family support and to stay connected
3 Jennifer Caregiver & Care-receiver
Manages GAD while supporting others — needs a community that understands both roles

Problem & Solution

Problem

People who need care are not aware of apps that can help them with their needs while providing a community to engage with others. Likewise, people who want to help are also not aware of apps that provide a community and list of people who need care.

Solution

Design a simple yet engaging app for caregivers and care-receivers that uses a matching system to connect them with each other based on their respective needs, location, and social profile.

Sketches

Before opening Sketch, we brainstormed ideas across three user flows: creating a post, messaging a match, and sending a reaction. After consulting with our client, we focused on the first two flows and scrapped reactions — reducing scope to keep the MVP lean and testable.

Hand sketches of user flows — part 1 Hand sketches of user flows — part 2

Wireframes

Our scope called for low or medium fidelity wireframes — but we went above and beyond, delivering a high-fidelity wireframe and a full visual composition. Each flow went through multiple rounds of lo-fi to mid-fi iteration before reaching hi-fi.

Onboarding

Onboarding wireframe progression — lo-fi to hi-fi

Home / Feed

Home feed wireframe progression — lo-fi to hi-fi

Create a Post

Create a post wireframe progression — lo-fi to hi-fi

Connections / Messaging

Connections and messaging wireframe progression — lo-fi to hi-fi

Key Iterations

Iterations were the "meaty" part of the process — every design change was backed by usability testing evidence. Key changes included:

Home feed — before iteration Home feed — after iteration
01

Home / Feed — removed Plus icon from lo-fi; moved post creation to top right

Why

Users were confused by the Plus icon placement. Testing confirmed top-right matched their mental model of "create" actions.

Also changed
  • Added post type indicator (Goal, Task, Mood, Wisdom) based on user feedback
  • Navigation bar labels added after users couldn't identify icon meanings
Create post — select post type Create post — task form
02

Create Post — streamlined task creation flow with clearer due-date field

Why

Users couldn't find where to add dates in lo-fi. Added a visible date field and reminder option — users indicated reminders were essential for task accountability.

Trade-off
  • Removed "tag people" field to reduce cognitive load on first-time posting
Connections and messaging screens
03

Connections — renamed "Matches" to "Connections"; added category filtering

Why

"Matches" felt too much like a dating app to users. "Connections" better reflected the co-caring relationship dynamic.

Also changed
  • Added tabbed filtering: Care Recipients / Trusted Circle / Leagues of Love
  • Moved Messaging from top-level to nested under Connections
Profile screens
04

Profile — reduced header size; moved from 2-column to 1-column layout

Why

Users found 2-column layout confusing on mobile. "Care Points" label wasn't understood — clarified in mid-fi with supporting context.

Global updates
  • Reduced font sizes across the app after testing revealed they were too large
  • Updated nav icons to use standard "leaf" icon — original icon meaning was unclear
Vytality final app screens

Usability Testing & Findings

Any progression through wireframes must be explained through usability testing — it's all about user satisfaction. We had 13 users test our prototypes across multiple rounds, asking them to think aloud as they completed each flow.

Beyond verbal feedback, we paid close attention to body language — noticing signs of delight, confusion, and surprise that users didn't always articulate. Testing proved successful across all rounds, and every iteration was backed by rock-solid, detailed evidence when presenting to our client.

13 User interviews conducted
7 Surveys sent (quant + qual)
13 Usability test participants
4 Core user flows designed
3+ Rounds of iteration per flow
16 Days from kickoff to delivery

Interactive Prototype

Our final deliverable to the client was a high-fidelity InVision prototype — not just the visual composition. This gave the Vytality Health team a realistic, clickable experience to validate with stakeholders before development began.

"Thank you so much for your dedication, perseverance, and hard work… no words can describe the exceptional job you guys have done and the amount of empathy towards your craft."
Irene Garcia Lead UX Designer, Vytality Health

Next Steps

Throughout the sprint, we surfaced many "aha" moments — insights that went beyond the MVP but set a clear product roadmap for Vytality Health:

Develop the care-receivers profile and their user flows to see their full journey through the app

Create an option for caregivers to manage profiles of care-receivers with permission — since many care-receivers are not tech-savvy

Build an accessible version of the interface with larger text, microphone input in writing-heavy flows, and more

Have Vytality Health provide a Certification of Trust to verified caregivers — building credibility within the community

Build a matching system based on location, profile details, time of availability, and types of posts made over time

Add a feed filter so users can control what type of posts and whose posts they see — rather than seeing all public posts

Add a privacy lock feature in profile settings so users can hide personal information like age and location from public view

Introduce Care Points / Hearts — a gamification system where caregivers earn points each time they complete a task for a care-receiver, rising to the top of the caregiver list

In 16 days, our team ran through the full UX design cycle — from research to hi-fi prototype — and accomplished more than we imagined. Our client was absolutely delighted and excited to ship the design for the December 2018 MVP launch.